TERMS & CONDITIONS
Last updated: 18 August 2026
These Terms & Conditions apply to bookings made with EUX Travel, a trading name of K1 TRANSPORT SERVICES LTD. By making a booking with us, you agree to these terms.
Bookings
All bookings are subject to availability and confirmation. Customers are responsible for providing accurate pickup and destination addresses, dates, times, passenger numbers, contact details and any other information required for the journey.
A booking is only confirmed once confirmation has been issued by EUX Travel or through our booking system.
Prices and payment
The price shown when making a booking is based on the journey information supplied at the time of booking.
Additional charges may apply where the journey changes, including additional stops, waiting time, parking, tolls or other charges not included in the original booking price.
Where payment is required in advance, the booking may not be confirmed until payment has been successfully received.
Cancellations and refunds
If you need to cancel a booking, please notify us as soon as possible.
Cancellations made more than 24 hours before the scheduled pickup time will receive a full refund.
Cancellations made between 12 and 24 hours before the scheduled pickup time will receive a 50% refund.
Cancellations made less than 12 hours before the scheduled pickup time are non-refundable.
Where a passenger fails to attend the agreed pickup location at the agreed time and the booking is treated as a no-show, the booking will be non-refundable.
Where EUX Travel cancels a journey and is unable to provide a suitable alternative, any payment made for the affected journey will be refunded in full.
Waiting times
Customers should be ready at the agreed pickup time.
Additional waiting charges may apply where a driver is required to wait beyond any complimentary waiting period included with the booking.
For airport collections, reasonable allowance will be made for flight delays and the time required to clear the airport.
Airport journeys
Customers are responsible for providing accurate flight information where requested.
We may monitor flight arrival information and adjust collection times where reasonably possible. However, customers should contact us if their flight details change significantly.
Airport parking, pickup or drop-off charges may be included in the quoted price where stated. Additional charges incurred because of extended waiting or changes to the booking may be payable separately.
Passengers and luggage
The customer is responsible for selecting a vehicle suitable for the number of passengers and amount of luggage travelling.
We reserve the right to refuse to carry passengers or luggage where doing so would exceed the vehicle's licensed capacity, be unsafe or breach applicable law.
Conduct and damage
Passengers must behave appropriately and must not cause danger, excessive disruption or damage to the vehicle.
The customer may be responsible for reasonable cleaning, repair or other costs resulting from damage or excessive soiling caused by passengers in their booking.
Smoking and the use of illegal substances are not permitted in our vehicles.
Delays and circumstances beyond our control
We will make reasonable efforts to arrive at the agreed time. However, journey and arrival times cannot be guaranteed because of circumstances outside our reasonable control, including traffic, road closures, weather, accidents and other unexpected disruption.
Customers should allow sufficient time for journeys involving flights, trains, appointments or other time-sensitive arrangements.
Other drivers and transport providers
Where necessary, EUX Travel may arrange for a booking to be carried out by another appropriately licensed driver, operator or transport provider.
Where this occurs, relevant booking and customer information may be shared with that provider where necessary to fulfil the journey.
Liability
Nothing in these Terms & Conditions excludes or limits liability where it would be unlawful to do so.
Subject to applicable law, EUX Travel will not be responsible for losses resulting from circumstances outside our reasonable control or for indirect losses that could not reasonably have been anticipated when the booking was made.
Changes to these terms
We may update these Terms & Conditions from time to time. The latest version will be published on our website.
Contact us
If you have any questions about a booking or these Terms & Conditions, please contact:
EUX Travel
EUX Travel is a trading name of K1 TRANSPORT SERVICES LTD
Email: bookings@euxtravel.com